Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Pool Armor Pros LLC, a Florida limited liability company (“Pool Armor Pros,” “we,” “us,” or “our”). These Terms govern:

• Your use of the website located at poolarmorpros.com (the “Site”)
• Your submission of quote requests or contact forms
• Your purchase or use of our services
• All communications between you and Pool Armor Pros

By using our Site, submitting a quote request, accepting a quote, receiving services, or otherwise engaging with Pool Armor Pros, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

2. Services We Provide

Pool Armor Pros provides the following services in Southwest Florida (Lee, Charlotte, Collier, and Sarasota counties):

Pool & Spa Services

• Weekly pool service (multiple service tiers)
• Spa and hot tub maintenance (multiple service tiers, in-ground spas, standalone hot tubs, swim spas, salt water spas)
• Green-to-clean pool recovery
• Pool equipment diagnosis and basic troubleshooting
• Salt cell tuning and chemistry management
• Pool commissioning for new or re-plastered pools
• Storm and hurricane clean-outs

Exterior Cleaning Services

• Pressure washing (driveways, sidewalks, patios)
• Soft washing (house exteriors, roofs, fences)
• Pool cage and lanai cleaning
• Lanai drain cleaning (Schedule 40 PVC channel jetting, Deck Drain Janitor cap installation)
• Specialty stain removal (rust, oxidation, organic)

Protective Coating Services

• Paver sealing — two premium sealers with the customer selecting finish only: Trident Hurricane Cat 5 (satin or high-gloss/wet-look) and Trident Hurricane Cyclone (true matte), plus a strip-and-reseal option for previously sealed pavers
• Paver re-sanding (Trident joint sand, available in six colors)
• Bare concrete sealing (Trident Hurricane Cat 5 sealer for unsealed driveways, walkways, and uncovered concrete pool decks)
• Tile roof sealing (Trident Hurricane Cat 5 for clay and concrete tile)
• Asphalt shingle roof sealing (Trident Hurricane Cat 5)
• Moss prevention treatments

Floor Coating Services

• Decorative flake epoxy floor coatings in three system tiers:
  • Good — Resinwerks EPX-F Standard: UV-stable polyaspartic system suitable for garages and protected or light-duty driveways (7–10 year service life)
  • Better — Resinwerks EPX-F Premium: our most popular tier and recommended starting point for driveways — tougher and longer-lasting (10–15 year service life)
  • Best — Resinwerks KTX-F Premium: maximum durability and hot-tire resistance for heavy-use driveways, high-traffic commercial floors, and direct-sun applications (12–20 year service life)
• All epoxy systems include diamond-ground concrete preparation, crack repair, full vinyl flake broadcast, and topcoat (all-in installed pricing, $1,500 job minimum)

Commercial & HOA Services

• HOA/community association recurring service contracts
• Commercial property maintenance
• Net-30 invoicing for qualified accounts

Services are subject to availability, seasonal limitations, and weather conditions. We reserve the right to decline service for any reason including safety concerns, property access issues, or conditions outside our expertise.

3. Quotes, Estimates & Acceptance

Quote Submission

You may request a quote through our contact form, by phone at (941) 257-3033, or by email at [email protected]. Quote requests do not create a service obligation until a quote is issued and accepted.

Quote Validity

Unless otherwise stated in writing, quotes are valid for 30 days from the date of issuance. After 30 days, we may re-evaluate pricing due to changes in material costs, scheduling availability, or property conditions.

Quote Scope

Each quote describes the specific services to be performed, materials to be used, and total price. Quotes are based on information provided by you and visible conditions observed during site assessment. Additional work discovered during service (such as hidden damage, unreachable surfaces, or conditions requiring specialty chemistry) will be quoted separately and require your approval before performance.

Acceptance

Quotes are accepted by:

• Signing the quote document (physical or electronic)
• Paying the required deposit
• Written acceptance via email or text that unambiguously confirms acceptance

Once accepted, the quote becomes a binding service contract between you and Pool Armor Pros, subject to these Terms and any applicable Service Agreement.

4. Payment Terms

Accepted Payment Methods

We accept payment through:

• Credit/debit card (Visa, Mastercard, American Express, Discover) via QuoteIQ/Stripe or PoolBrain merchant services
• ACH bank transfer via PoolBrain merchant services
• Cash or check (for in-person transactions only)
• Net-30 invoicing for qualified commercial and HOA accounts (requires credit approval)

Pricing

Pricing is as specified in your quote. Pricing may include:

• All-in service charges — for paver sealing, paver re-sanding, bare concrete sealing, roof sealing, and epoxy floor coatings, the sealer, joint sand, or coating system is included in the quoted price (no separate line item for materials)
• Travel/zone surcharges for service locations outside Cape Coral (weekly pool service and spa service only — exterior cleaning, paver sealing, roof sealing, concrete sealing, and epoxy pricing is flat sitewide with no zone surcharge)
• Optional add-on materials or specialty chemistry, itemized in your quote when applicable
• Specialty equipment fees where required
• Applicable sales tax

Minimum Charge

A minimum service charge of $119 applies to any single-service call, regardless of the work performed. This minimum does not apply to bundled services or recurring weekly pool service customers. Some specific services have higher minimums (for example, paver sealing minimum $450, concrete sealing minimum $500, roof sealing minimum $850, epoxy floor coatings minimum $1,500) — these service-specific minimums are stated in the applicable quote and on the corresponding service page.

Bundle Discounts

When three (3) or more services are booked in the same visit, a 15% discount is applied to the combined service total. Bundle discount cannot be combined with other promotions unless explicitly stated in writing.

5. Deposits & Cancellations

Deposit Required

A 50% deposit is required to secure scheduling for contracted work, including but not limited to:

• Paver sealing and re-sanding projects
• Bare concrete sealing projects
• Roof sealing projects
• Epoxy floor coating projects (always, given the $1,500 job minimum and advance material procurement)
• Large exterior cleaning jobs
• Commercial and HOA contract work
• Any project with materials requiring advance purchase

Weekly pool service and weekly spa service typically do not require a deposit — service begins on the first scheduled visit with payment due upon service completion or per your billing cycle.

Balance Due

The remaining balance is due upon service completion. Payment can be collected via invoice or at the property after service is completed and approved.

Deposit Refundability

• Full deposit refund if you cancel 7+ days before scheduled service start, and no materials have been purchased specifically for your job.
• 50% of deposit refunded if you cancel 3-6 days before scheduled service start.
• No refund if you cancel less than 72 hours before scheduled service start, or if specialty materials have already been purchased for your job (epoxy flake systems, paver sealers, and roof sealers are typically purchased in advance).

Weather Cancellations

If Pool Armor Pros cancels due to weather, the service is rescheduled at no additional cost. Deposits are credited toward the rescheduled visit.

Customer-Requested Rescheduling

Customers may reschedule with at least 48 hours’ notice at no charge. Rescheduling requests within 48 hours of scheduled service may incur a $50 rescheduling fee.

6. Late Payments & Collections

Due Date

Payment is due upon service completion unless a different term is agreed upon in writing (e.g., Net-30 for commercial accounts).

Late Fees

• After 15 days past due: 1.5% late fee per month on unpaid balance (18% APR), or the maximum allowed by Florida law, whichever is lower
• After 30 days past due: Service may be suspended for weekly customers
• After 60 days past due: Account may be referred to collections or subject to lien filing under Florida Construction Lien Law (§713.001 et seq.)

Collection Costs

If your account is referred to collections or litigation becomes necessary, you agree to pay all reasonable collection costs, including:

• Collection agency fees (typically 25-40% of the amount owed)
• Reasonable attorneys’ fees
• Court costs and filing fees
• Any other costs of collection permitted by Florida law

Returned Payments

A $35 returned payment fee applies to any check returned for insufficient funds, closed accounts, stop payments, or ACH reversals.

7. No Chargebacks Clause

Unauthorized chargebacks initiated without first contacting Pool Armor Pros and following the Claims process constitute a material breach of these Terms and may result in:

• Immediate suspension of all services
• Recovery of the disputed amount through collections or legal action
• Payment of chargeback fees ($25-$50 per chargeback) assessed by the payment processor
• Recovery of attorneys’ fees and costs associated with defending the chargeback

This clause does not limit your rights to a good-faith dispute resolution through our Claims process, small claims court, or other legitimate channels.

8. Scheduling, Access & Utilities

Service Windows

We schedule service in 2-4 hour windows and provide arrival notifications when possible. Exact arrival times cannot be guaranteed due to route variability, weather, and unexpected job complexity at prior stops.

Access Requirements

Customer is responsible for ensuring property access on scheduled service days, including:

• Unlocked gates or providing gate codes/keys
• Secured pets kept away from service areas
• Cleared work areas (furniture, toys, vehicles removed from zones being cleaned, sealed, or coated — this is especially critical for epoxy installations, which require the entire garage or lanai to be fully empty for 1-3 days)
• Functional water spigots and working GFCI electrical outlets where needed
• Removal of personal items, planters, decor, or fragile objects from areas being serviced

If Pool Armor Pros arrives at a scheduled service and cannot access the property, a $95 trip fee may be assessed, and the service will need to be rescheduled.

Customer-Provided Water & Electricity

• Water Usage: Customer grants Pool Armor Pros permission to use water from exterior spigots and household water supply as needed to perform services. A typical residential pressure washing or paver job uses between 100-500+ gallons of water depending on scope
• Electricity Usage: Customer grants Pool Armor Pros permission to use electricity from exterior outlets and GFCI receptacles as needed for equipment, lights, pool service tasks, and epoxy floor preparation equipment (diamond grinders draw 15-20 amps)
• No Reimbursement: Pool Armor Pros does not reimburse, credit, or discount services to offset water or electric bill increases resulting from normal service operations. Utility costs are part of the customer’s responsibility as the property owner receiving the service. Customers concerned about utility usage should request usage estimates before scheduling
• Pre-Existing Plumbing/Electrical Issues: Pool Armor Pros is not responsible for water spigots, electrical outlets, GFCI receptacles, or plumbing fixtures that fail, leak, or stop working during or after service if such failures result from pre-existing wear, age, or improper installation
• Well Water Customers: Customers on private wells acknowledge that extended pressure washing or pool fill operations may temporarily lower well capacity. Pool Armor Pros is not responsible for well pump damage caused by sustained water draw on undersized or aged systems. Notify us in advance if your property is on well water so we can plan accordingly

Pets & Children

Pool Armor Pros is not responsible for unintended access to work areas by pets or children during service. Customer is responsible for keeping pets and children safely away from active work zones, away from chemicals being used, and away from wet sealed surfaces or curing epoxy during cure time.

9. Service-Specific Disclaimers & Realistic Expectations

Each service we offer has unique characteristics, limitations, and industry-standard disclaimers. By engaging Pool Armor Pros for these services, you acknowledge and accept the following:

Pre-Existing Conditions — General

• Pool Armor Pros services clean, protect, and coat existing surfaces — we do not refinish, repair, repaint, replace, or restore them to original manufacturer condition
• Pre-existing wear, damage, deterioration, fading, oxidation, settling, cracking, chipping, peeling, staining, mineral deposits, mold staining, weathering, paint failure, sealant failure, caulk failure, substrate rot, or any other condition that exists before we begin service is not our responsibility to repair or remediate unless explicitly included in your written quote
• Cleaning or surface preparation often reveals pre-existing conditions that were previously hidden by dirt, grime, biological growth, or oxidation. This is not damage caused by our service — it is the surface’s true underlying condition becoming visible after cleaning
• We are not responsible for any pre-existing condition the customer was unaware of, did not disclose, or assumed would be corrected by cleaning or coating
• If a pre-existing condition is discovered during the quote walkthrough, we will note it and discuss expected results. If discovered during service, we will document it with photos in your customer portal

Pool Chemistry & Weekly Pool Service

• Pool water chemistry is dynamic and influenced by weather, bather load, rain, equipment performance, and factors outside our control
• We target industry-standard chemistry (pH 7.3-7.6, CYA 40-80, salt 2800-3400, FC 2-6 ppm, TA 40-80, CH 200-400, LSI balanced)
• Chemistry readings from one day may not reflect conditions on a different day
• Pool Armor Pros is not responsible for algae blooms or chemistry issues arising from: bather overload, prolonged rain events, equipment failure between service visits, or unauthorized chemistry additions by third parties
• Weekly service does not include equipment repair beyond minor adjustments; equipment repair is quoted separately
• Salt cells are diagnosed as part of weekly service but replacement is at customer cost

Spa & Hot Tub Maintenance

• Spa water chemistry is more volatile than pool chemistry due to smaller water volume (typically 250-500 gallons), higher temperatures (100-104°F), and aggressive jet circulation
• We target industry-standard spa chemistry (pH 7.4-7.6, TA 80-120 ppm, chlorine 3-5 ppm or bromine 4-6 ppm, calcium hardness 150-250 ppm, cyanuric acid 30-50 ppm; salt spas 1,500-2,500 ppm)
• Spas require professional service at least once per week. Skipping visits commonly results in cloudy water, biofilm, or scale formation
• Recommended drain and refill intervals are 90-120 days. Heavy-use spas may require more frequent drain and refills
• Pool Armor Pros is not responsible for spa equipment failure, jet issues, or heater problems arising from pre-existing conditions, age, or improper installation. Equipment diagnostics and repair are quoted separately
• We do not service inflatable hot tubs, wood-fired hot tubs, or any spa with unsafe wiring, plumbing, or structural conditions

Pool Surface Staining vs. Algae

• Pool surface stains are NOT algae and cannot be removed by chlorine, chemistry adjustments, or weekly service. Common pool stains include: metal staining (copper from algaecides, iron from well water, manganese), calcium scaling, organic staining (leaves, tannins), plaster mottling, and age-related plaster discoloration
• Pool Armor Pros’ Green-to-Clean service restores water clarity and chemistry — it does not guarantee removal of stains that have set into the pool’s interior surface. Stain treatment (acid wash, ascorbic acid treatment, sulfamic treatment, sodium bromide, or pool refinishing) is a separate service quoted independently
• Plaster pool surfaces naturally develop mottling, etching, and color variation over time as a function of normal aging and chemistry exposure. This is not a service defect
• Pool Armor Pros provides honest assessment when stains are likely permanent vs. treatable. Customers who insist that staining be removed despite our professional opinion that it is set-in are responsible for any additional services attempted at their request and any costs of pool resurfacing
• Pebble Tec, Diamond Brite, and quartz finishes can develop pitting, exposure of aggregate, and color loss as they age. Cleaning and chemistry maintenance does not reverse these conditions

Green-to-Clean Pool Recovery

• Recovery timelines are estimates based on typical conditions. Actual recovery may take longer for severe cases, heavy debris, equipment failures, or unusual water conditions
• Quoted recovery packages include a defined number of visits. Additional visits beyond the included amount are billed at standard service rates
• Phosphate remover, metal sequestrants, or other specialty chemicals beyond the standard recovery protocol may require additional charges
• Equipment that fails during recovery (filters, pumps, salt cells) is the customer’s responsibility to repair
• Green-to-Clean restores water clarity. It does not restore pool surface appearance. If your pool surface is stained from prolonged algae exposure, that staining may remain visible after the water is clean. See “Pool Surface Staining vs. Algae” above

Pressure Washing & Soft Washing

• Pressure washing reveals pre-existing conditions including oxidation, weathering, staining, paint failure, and wear that may have been masked by dirt. This is not damage caused by our service — it is the underlying condition of the surface
• Loose, peeling, chalking, blistering, or failing paint will detach during washing. Paint that flakes off during a wash was not adhering properly before service began. Pool Armor Pros is not responsible for the cost of repainting, touch-up, or for the visual difference between cleaned-and-paint-failed surfaces and adjacent surfaces
• Aged or oxidized siding (especially aluminum, vinyl, and painted wood) may become visibly chalky or duller after washing as oxidation is removed. This reveals the underlying weathered surface — it is not damage caused by our equipment
• Stains that have penetrated porous surfaces (rust, deep organic, set-in mineral deposits, oil that has soaked into concrete or pavers, tannin staining from leaves, fertilizer stains) may not fully remove despite specialty treatments. We will apply appropriate chemistry and mechanical action; complete removal is not guaranteed
• Pool Armor Pros is not responsible for pre-existing damage such as loose mortar, cracked stucco, hairline cracks revealed by cleaning, failed caulk, deteriorated wood, rotten substrate, failed window/door seals, screen damage from age, or screen detachment from old corner channels that becomes visible or worsens after cleaning
• Soft washing uses sodium hypochlorite and surfactants. Proper rinsing is performed, but overspray, drift, or residue can occur in windy conditions or on porous surfaces
• Window screens, window seals, weatherstripping, light fixtures, and exterior decor may be affected by water pressure or chemistry. Customer should remove or notify us in advance of any fragile or aged components
• Landscape near cleaning areas should be pre-wet and post-rinsed. We make reasonable efforts to protect landscape, but are not responsible for damage to unusually sensitive plants, recently installed sod, freshly mulched beds, or specimen plantings the customer has not specifically identified
• Concrete and stamped concrete may show etching, color loss, or sealer wear after cleaning. Stamped concrete that has not been resealed in 5+ years often loses color enhancement when cleaned — this is the original concrete color showing through

Lanai Drain Cleaning

• Lanai drain cleaning includes jetting of the in-deck Schedule 40 PVC channel and slotted-cap inspection. It is not a structural repair service
• Pre-existing drain damage (cracked channel, separated joints, sunken sections, settled deck causing reverse-slope flow, root intrusion, or buried-grade outflow blockages beyond the channel) may be revealed during cleaning. Cleaning does not repair damaged drain pipes — it removes debris from a functional system
• If the drain channel is damaged or non-functional, cleaning may not restore drainage and additional structural repair (excavation, channel replacement) is required at the customer’s expense and is not included in our quote
• Deck Drain Janitor cap installation requires existing slotted cap channels to be intact and properly seated. If cap channels are warped, broken, or missing fasteners, cap installation may not be possible without prior repair
• Debris, mud, or staining may be flushed onto adjacent surfaces during jetting and will be rinsed away as part of normal service, but customer should clear immediately downstream areas of valuables before service

Paver Sealing (Trident Hurricane Cat 5 & Cyclone)

• Paver sealing is a protective coating that will change paver appearance depending on the finish selected: satin or high-gloss/wet-look (Trident Hurricane Cat 5), or true matte (Trident Hurricane Cyclone). Customer approval of finish and product is required before application — color/finish samples can be reviewed on request
• Trident Hurricane Cat 5 is a film-forming sealer; removing a previously applied film-forming seal requires our strip-and-reseal service (chemical stripping, priced separately), with additional stripping passes on heavy build-up. Trident Hurricane Cyclone is a ready-to-use sealer with easier re-coat compatibility. Routine maintenance re-sealing does not require stripping
• Weather conditions during application are critical. We will delay application if humidity, temperature, or rain forecasts are outside acceptable ranges. This is not a cancellation — just a reschedule
• Existing paver damage (chips, cracks, spalling, settling, lippage, edge restraint failure) is not repaired by sealing — sealing will be applied over these existing conditions
• Color variation between pavers (from manufacturing batches, age, sun exposure, or replacement pavers from different lots) will remain visible after sealing and may even become more pronounced with wet-look or high-gloss finishes
• Efflorescence (white mineral deposits) may appear after sealing and is generally a cosmetic issue not caused by application. A cleaner and sealer can address this in subsequent service
• Sealed pavers may remain slippery when wet, especially with high-gloss products. Use caution. Shark Grip slip-resistant additive is included standard on pool decks and available for other high-traffic areas at additional cost
• Pool Armor Pros is not responsible for paver settling, base failure, edge restraint failure, or movement that occurs after sealing — these are foundation/installation issues not addressed by sealing

Paver Re-Sanding

• Trident joint sand provides weed suppression, stability, and aesthetic uniformity — but it is not a permanent installation. Normal settling, movement, or joint erosion may occur over time
• Some jointed areas (high-traffic, steep pitches, high water flow, edge zones near grass) will require more frequent re-sanding than others
• The Trident joint sand we use is industry-leading but cannot guarantee permanent weed control
• Existing joint sand must be removed before new sand is installed. Removal may expose underlying base conditions
• Heavy rains shortly after installation (within the cure window), improper drainage, or vehicle traffic before the recommended cure time can cause washout, cracking, or joint loss. Pool Armor Pros is not responsible for joint failure caused by conditions beyond our control once installation is complete and cure instructions have been provided

Bare Concrete Sealing (Trident Hurricane Cat 5)

• Bare concrete sealing uses Trident Hurricane Cat 5, a film-forming sealer applied as a wash-and-seal on horizontal concrete flatwork (no joint-sand step)
• A film-forming sealer will change the appearance of the concrete, typically adding a satin-to-low-gloss sheen and slightly enriching color. Customers who want a completely natural, no-sheen look should discuss expectations before application, or consider epoxy flake coatings for a decorative finish
• Sealing helps resist water intrusion and surface oil and stain absorption while adding UV protection — but does not repair existing damage (cracks, spalling, pitting, surface scaling, prior chemical etching) and does not lift existing stains
• The sealer does not bridge or fill cracks. Hairline cracks remain visible after sealing and may continue to develop with substrate movement
• A film-forming sealer can be slippery when wet, especially at higher sheen. SharkGrip slip-resistant additive is included standard on pool decks and lanais and available for other areas on request
• Re-application intervals vary with exposure and traffic, typically every 5-7 years for residential applications, sooner for commercial or high-traffic areas. We will advise a suggested maintenance interval for your specific application

Roof Cleaning (Soft Wash)

• Roof cleaning removes algae, mildew, and biological staining but does not repair, replace, or rejuvenate aged roofing materials
• Loose, brittle, cracked, or curled tiles or shingles may detach during cleaning even with soft-wash methods. We make every reasonable effort to identify and avoid compromised areas, but cannot guarantee that aged materials will survive cleaning intact
• Walking on tile, slate, or aged shingle roofs carries inherent risk of tile breakage. Our technicians use industry-standard methods to minimize foot traffic and weight distribution. Pool Armor Pros is not responsible for breakage of pre-existing brittle, cracked, or weather-compromised roofing materials
• Roof cleaning does not stop existing leaks, repair flashing, or address underlying roof damage. If your roof leaks before service, it will likely leak after — cleaning is not a substitute for roof repair
• Asphalt shingles may shed granules during normal cleaning. This is normal aging behavior and indicates the shingles’ remaining service life
• Color staining from gloeocapsa magma algae may have permanently darkened tile or shingle surfaces. Cleaning kills the active organism but cannot always fully restore original color

Roof Sealing (Trident Hurricane Cat 5)

• Roof sealing is intended to reduce moisture absorption and UV exposure on tile or shingle surfaces. It does not repair existing damage such as broken tiles, failed flashing, or leaks
• Roof cleaning (soft wash) prior to sealing is included with roof sealing. Additional cleaning for severely neglected roofs may require upgrade pricing
• Re-seal intervals vary with exposure, humidity, and surface type, and cannot be guaranteed. We will advise a suggested maintenance interval for your specific roof
• Trident Hurricane Cat 5 is our selected sealer for clay and concrete tile as well as asphalt shingle. Full product data sheet available on request
• Roof sealing billable area is calculated as roof footprint multiplied by a pitch factor (1.25 for tile, 1.20 for shingle)
• We cannot guarantee color preservation indefinitely. UV and weather will gradually fade all roof materials
• Walking on tile or shingle roofs during sealing application carries the same inherent risk described in the Roof Cleaning section. Pool Armor Pros is not responsible for breakage of pre-existing brittle, cracked, or weather-compromised roofing materials
• Pool Armor Pros is not responsible for pre-existing roof damage, leaks, or flashing failures revealed or unaffected by sealing service

Epoxy & Decorative Flake Floor Coatings (Resinwerks EPX-F Standard / EPX-F Premium / KTX-F Premium)

• Epoxy floor coatings permanently alter the appearance and surface characteristics of the substrate. Once installed, the coating cannot be easily removed — removal requires mechanical grinding back to bare concrete. Customer approval of color, flake blend, gloss level, and system tier is required before application
• System tier selection determines durability and use case:
  • Good — Resinwerks EPX-F Standard is a UV-stable polyaspartic system suitable for garages and protected or light-duty driveways, with a 7–10 year service life
  • Better — Resinwerks EPX-F Premium is our most popular tier and recommended starting point for driveways — tougher and longer-lasting, with a 10–15 year service life
  • Best — Resinwerks KTX-F Premium is the most durable option with maximum hot-tire resistance, recommended for heavy-use driveways, high-traffic commercial floors, and direct-sun applications, with a 12–20 year service life
• Substrate prerequisites: Successful epoxy installation requires a structurally sound concrete slab with no major spalling, no active moisture problems, and no significant grade or slope issues. We perform a slab assessment before quoting and may decline installation if the substrate is unsuitable
• Moisture vapor transmission: Concrete slabs without a properly installed vapor barrier may transmit moisture vapor that can cause epoxy delamination, bubbling, or adhesion failure over time. We perform a calcium chloride or relative humidity moisture test on slabs we suspect may have high vapor transmission. Pool Armor Pros is not responsible for coating failure caused by moisture vapor transmission from substrates without vapor barriers — this is a building envelope condition outside our control. Customers may elect to install a moisture-mitigating primer at additional cost on high-risk slabs
• Diamond grinding prep: All epoxy installations begin with mechanical diamond grinding of the concrete substrate. This process produces concrete dust, vibration, and noise. We use dust-extraction shrouds and HEPA vacuums to minimize airborne dust, but some dust accumulation in and around the work area is normal and unavoidable
• Existing concrete cracks may telegraph through the finished coating. We repair cracks at the prep stage with epoxy crack filler, but movement at the crack joint can re-open cracks over time. This is a substrate behavior, not a coating defect
• Color flake distribution is broadcast by hand to refusal and produces a unique, slightly variable pattern across the floor. Customers should expect natural variation in flake density and distribution — uniform machine-broadcast appearance is not the result
• Cure time: Epoxy systems require cure time before traffic is permitted. Typical cure intervals (subject to temperature and humidity):
  • Light foot traffic: 24 hours after final coat
  • Full foot traffic / furniture replacement: 3-5 days
  • Vehicle traffic: 5-7 days
  Premature traffic before full cure can cause permanent damage to the coating and voids the workmanship guarantee
• Slip resistance: Vinyl flake provides texture that aids slip resistance when dry, but wet coated surfaces (especially with topcoat) can be slippery. Anti-slip aggregate additive is available at additional cost for pool decks, ramps, or high-risk areas
• Manufacturer warranties: Resinwerks (EPX-F Standard, EPX-F Premium, and KTX-F Premium) carries manufacturer product warranties as published by the manufacturer. Pool Armor Pros’ workmanship guarantee covers installation quality; product performance warranty is the manufacturer’s responsibility. We will assist with manufacturer warranty claims where applicable
• Repairs and touch-ups: Damaged sections of an epoxy floor (gouges, chemical etching, deep scratches) can be repaired, but seam matching, color matching, and gloss matching may not be perfect. Touch-ups are quoted separately
• Driveway recommendations: the Better (EPX-F Premium) tier is our recommended starting point for driveways; the Good (EPX-F Standard) tier is suitable for protected or light-duty driveways

Pool Cage Washing

• Pool cage screens, frames, and channels show wear through use (oxidation, rust staining, bent corner channels, loose fasteners)
• Washing removes organic growth, dirt, and surface oxidation but does not restore aluminum that has deeply corroded or failed
• Loose screens, compromised corner channels, or aged splines may become more apparent or fail during washing. This reveals existing wear, not damage caused by our service
• Pool cage repainting and rescreening are separate services not included in standard cage washing

Specialty Chemical Services

• F9 BARC acid-based rust removal is highly effective but requires careful application. Adjacent surfaces may etch if over-sprayed. We mask surrounding areas where practical
• F10 Percarbonate for organic staining may lighten or alter surrounding surfaces
• F9 Gutter Grenade for gutter cleaning may leave residue on siding or landscape if not thoroughly rinsed
• EaCo Cleansol and similar exterior cleaners may have temporary residual odor
• These specialty chemistries are used at our professional discretion based on the stain or condition. Multiple applications may be needed for severe cases, and complete removal cannot be guaranteed

10. Warranty & Service Guarantees

Workmanship Guarantee

Pool Armor Pros guarantees that all services will be performed in a professional and workmanlike manner consistent with industry standards for Southwest Florida service providers. If service quality does not meet this standard, we will re-perform the service at no additional cost, provided:

• You notify us within seven (7) days of service completion
• The re-performance can reasonably resolve the concern
• The concern relates to workmanship — not pre-existing conditions, realistic-expectation issues, or services explicitly disclaimed in Section 9
• No third-party has altered, damaged, or interfered with the serviced area since our completion

Materials Warranty

Materials we use carry manufacturer warranties as specified by the manufacturer. Pool Armor Pros is not the manufacturer and does not provide warranty coverage beyond workmanship. For material defects:

• We will assist in filing manufacturer warranty claims where applicable
• Labor to remove/reinstall materials under warranty replacement may be billed separately
• Manufacturer warranties for our paver and roof sealers (Trident Hurricane Cat 5 and Cyclone), joint sand (Trident), and epoxy systems (Resinwerks) carry their own terms — copies of applicable warranties are available on request

Services Not Warranted

The following services and outcomes are not warranted due to their nature:

• Stain removal (result-dependent on surface condition)
• Pre-existing conditions revealed by cleaning
• “Like new” or “perfect” appearance expectations on aged surfaces
• Pool surface staining survival of Green-to-Clean recovery
• Weather-related color fade or deterioration
• Services affected by customer-caused damage after completion
• Paint, sealer, or finish failure on surfaces that were not properly maintained before service
• Epoxy coating failure caused by substrate moisture vapor transmission on slabs without vapor barriers
• Hot-tire pickup, wear, or gradual gloss loss on any floor coating from normal vehicle and traffic use over its service life (this is normal wear, not a warranty defect)

Disclaimer of Implied Warranties

Except as expressly provided in these Terms, Pool Armor Pros disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Services are provided “as is” and “as available” beyond our express workmanship guarantee.

11. Claims & Complaint Resolution

If you are dissatisfied with any service, follow this process:

Step 1 — Contact Us Within 7 Days

Notify Pool Armor Pros of your concern in writing (email or text) within seven (7) days of service completion. Include:

• Date of service
• Specific concern with as much detail as possible
• Photos where applicable
• Requested resolution

Send to: [email protected] with subject “Service Concern — [Date]”

Step 2 — Good-Faith Resolution

We will review your concern and respond within 3 business days. Common resolutions include:

• Re-performance of the service at no cost (workmanship claims)
• Partial refund for services that cannot be re-performed
• Credit toward future services
• Explanation of why the concern is outside our service disclaimers, falls under realistic-expectations limitations, or relates to pre-existing conditions

Step 3 — Mediation (If Unresolved)

If good-faith resolution fails, both parties agree to attempt mediation before pursuing any legal action. Mediation:

• Will be conducted in Lee County, Florida
• Mediator selected by mutual agreement or through the Lee County Bar Association referral service
• Mediation costs split equally between the parties
• Non-binding, but required before litigation

Step 4 — Small Claims Court

If mediation is unsuccessful, either party may file suit in the appropriate Lee County, Florida court. Florida’s small claims procedures apply to claims at or below the small claims jurisdictional limit (currently $8,000, subject to change); larger claims are filed in the appropriate civil division of the Lee County courts. This is the exclusive venue for civil disputes under these Terms.

12. Limitation of Liability

To the fullest extent permitted by Florida law:

Maximum Liability

Pool Armor Pros’ total liability to you for any claim arising out of or related to our services, regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), shall not exceed the total amount you paid Pool Armor Pros for the specific service giving rise to the claim during the six (6) months preceding the claim.

Excluded Damages

Pool Armor Pros shall not be liable for:

• Indirect, consequential, special, incidental, or punitive damages
• Lost profits, lost business opportunities, or lost revenue
• Loss of use of property or equipment
• Diminished property value
• Emotional distress or mental anguish
• Damages arising from customer-controlled conditions (e.g., equipment failure, improper chemistry by others, unauthorized entry)
• Damages arising from pre-existing property conditions
• Damages arising from realistic-expectation gaps (customer expected “like new” appearance from cleaning)
• Increased water or electric bills resulting from service
• Pool surface staining that survives Green-to-Clean recovery
• Paint, sealer, caulk, or finish failure on surfaces not properly maintained before service
• Epoxy coating failure caused by substrate moisture vapor transmission, premature traffic during cure, or improper customer-controlled environmental conditions (temperature, humidity, ventilation)

Insurance Coverage

Pool Armor Pros maintains general liability insurance. A Certificate of Insurance (COI) is available upon request for HOA, commercial, and property management clients. Our insurance is primary for claims arising from our negligent acts during service performance; customer’s property insurance should cover any losses that exceed our coverage or fall outside our scope.

Florida Consumer Rights

Nothing in these Terms limits any rights you may have under Florida’s Deceptive and Unfair Trade Practices Act (§501.201 et seq.) or other non-waivable consumer protection laws.

13. Indemnification

You agree to indemnify, defend, and hold harmless Pool Armor Pros, its owners, employees, subcontractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your breach of these Terms
• Your misuse of our services or Site
• Your violation of any law or third-party right
• Injuries or property damage caused by pets, children, or third parties during service on your property
• Injuries caused by conditions you failed to disclose (e.g., concealed electrical hazards, hidden equipment, well water systems, septic systems, fragile roof tiles, brittle paint, structural deficiencies, undisclosed moisture issues in concrete slabs scheduled for epoxy coating)
• False or misleading information you provided in the quote process

Pool Armor Pros reserves the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

14. Force Majeure & Hurricanes

Pool Armor Pros shall not be liable for any failure or delay in performance caused by events outside our reasonable control, including but not limited to:

• Hurricanes, tropical storms, or severe weather
• Floods, fires, earthquakes, or other natural disasters
• Pandemics, epidemics, or public health emergencies
• Acts of government, war, terrorism, or civil unrest
• Supply chain disruptions affecting materials including but not limited to Trident Hurricane, Resinwerks, and Deck Drain Janitor products
• Utility outages (water, power) at service locations
• Labor strikes or shortages

Hurricane-Specific Provisions

Given our operations in hurricane-prone Southwest Florida:

• Services scheduled during active hurricane warnings or watches will be rescheduled without penalty
• Post-storm cleanup services (storm clean-outs) are scheduled in priority order: existing weekly customers first, then new requests in order received
• Materials and labor costs may increase following major storms due to supply chain disruptions. Pool Armor Pros reserves the right to re-quote jobs accepted before a storm if post-storm conditions materially change the cost or scope of work
• Pre-storm pool preparation services (storm prep) are available for weekly customers but subject to scheduling availability

15. Florida Construction Lien Rights

To protect yourself from construction liens:

• Ensure all payments are made timely per your agreement
• Request lien releases for payments made
• Know that routine weekly pool service and non-improvement cleaning services generally do not give rise to lien rights

Pool Armor Pros reserves all rights available under Florida Construction Lien Law for services that qualify as improvements to real property. Before filing any lien, we will provide reasonable notice and an opportunity to resolve payment issues.

16. Electronic Signatures & Records

In accordance with the Florida Uniform Electronic Transaction Act (Florida Statute §668.50) and the federal E-SIGN Act, you agree that:

• Electronic signatures (including typed names, clicking “I agree” checkboxes, or digital signature platform signatures) have the same legal effect as handwritten signatures
• Electronic records (emails, texts, digital quotes, invoices) have the same legal effect as paper records
• You consent to receive communications and records in electronic form
• You have the technical ability to access, view, and retain electronic records

You may withdraw consent to electronic records by contacting us in writing, but doing so may delay or prevent service.

17. SMS & Communications

SMS text messaging practices are governed by our Privacy Policy — SMS Section. Key provisions:

• Service-related texts are sent as part of active service relationships and do not require separate consent
• Marketing texts require express opt-in consent, which can be given via our contact form or referrals form
• Reply STOP to any marketing text to opt out immediately
• Reply HELP or contact us at (941) 257-3033 for assistance
• Message and data rates may apply per your mobile carrier plan
• Message frequency varies — typically 1-4 marketing messages per month

Time-of-Day Restrictions (Florida Telephone Solicitation Act)

In compliance with the Florida Telephone Solicitation Act (Florida Statute §501.059) and the federal Telephone Consumer Protection Act (TCPA), Pool Armor Pros does not initiate marketing or solicitation text messages or phone calls before 8:00 a.m. or after 8:00 p.m. local time at the recipient’s location. Service-related communications (appointment reminders, schedule changes, service confirmations, urgent service issues, and billing notifications) may be sent outside these hours as part of the active service relationship.

Frequency Limits

In compliance with §501.059, Pool Armor Pros does not initiate more than three (3) telephonic sales calls or marketing text messages to the same recipient regarding the same subject matter within any 24-hour period. Service-related communications relating to an active customer relationship are not subject to this limit.

TCPA / FTSA Consent

By providing your phone number for service purposes, you authorize Pool Armor Pros and our SMS service provider to send service-related communications. Marketing communications require separate, express written opt-in consent as required by the TCPA and FTSA. Consent is obtained through clearly marked opt-in fields on our contact form, referral form, or by signed authorization.

For purposes of §501.059 as amended by Florida HB 761 (2023), an “automated system” means technology used for the selection and dialing of telephone numbers. Pool Armor Pros uses such systems only with prior express written consent of the recipient.

Opt-Out Rights

You may opt out of marketing messages at any time by replying STOP to any marketing message, by emailing [email protected], or by calling (941) 257-3033. Opt-out requests are processed promptly. Service-related communications may continue as part of your active service relationship even after marketing opt-out, until you terminate service.

Pre-Suit Notice Period (Florida HB 761 / §501.059(10))

Under Florida law as amended in 2023, a recipient of an unsolicited marketing text message who believes Pool Armor Pros has violated §501.059 must provide written notice to Pool Armor Pros and allow fifteen (15) days for a cure before commencing any action for damages. To submit such notice, send a written description of the alleged violation by email to [email protected] with the subject line “FTSA Cure Notice.” Pool Armor Pros will respond within fifteen (15) days and use commercially reasonable efforts to cure any verified violation.

18. Website Use & Intellectual Property

License to Use Site

Pool Armor Pros grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes related to requesting and using our services.

Intellectual Property

All content on the Site — including text, graphics, logos, images, photos, and the “Pool Armor Pros” name and branding — is owned by Pool Armor Pros LLC or licensed to us, and is protected by copyright, trademark, and other intellectual property laws.

Marketing Photos & Before/After Examples

Photos displayed on our Site, social media, or marketing materials show typical results under typical conditions and may be enhanced for visual presentation. Before/after photos are not guarantees of identical outcome on your property. Your actual results depend on the factors described in Section 9 (Realistic Expectations).

Prohibited Uses

You agree not to:

• Copy, reproduce, distribute, or create derivative works from Site content without permission
• Scrape, crawl, or data-mine the Site
• Reverse-engineer any part of the Site
• Use the Site for any unlawful purpose
• Submit false or misleading information through any form
• Attempt to interfere with Site functionality or security
• Impersonate Pool Armor Pros or its employees

User-Submitted Content

If you submit reviews, testimonials, photos, or other content to Pool Armor Pros (through our Site, by email, text, or otherwise), you grant us a perpetual, worldwide, royalty-free license to use, display, and distribute that content for marketing, testimonials, case studies, and business purposes. You may request removal of user-submitted content at any time.

19. Termination

By You

You may terminate your service relationship with Pool Armor Pros at any time by providing written notice. For recurring services (weekly pool service, weekly spa service, HOA contracts), refer to your signed Service Agreement for specific termination terms. Outstanding balances remain due.

By Pool Armor Pros

We may terminate service for any reason including but not limited to:

• Non-payment or repeated late payment
• Breach of these Terms
• Unsafe working conditions
• Harassment, abuse, or threats toward our employees
• Fraudulent chargebacks or payment disputes
• Conditions that exceed our expertise or equipment
• Loss of licensing or insurance preventing service
• Persistent unrealistic expectations after we have explained service limitations

Upon termination, all provisions of these Terms that by their nature should survive — including payment obligations, liability limitations, indemnification, and dispute resolution — remain in effect.

20. Dispute Resolution

These Terms and any disputes arising from them are governed by the following process:

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. The federal laws of the United States also apply where applicable.

Mandatory Mediation

Before filing any lawsuit related to these Terms or our services, both parties agree to attempt good-faith mediation as described in Section 11 (Claims & Complaint Resolution).

Exclusive Venue

If mediation is unsuccessful, any civil action arising from these Terms shall be filed exclusively in the appropriate court located in Lee County, Florida — the small claims division for claims within its jurisdictional limit, or the appropriate civil division of the Lee County courts for larger claims.

Both parties irrevocably consent to the personal jurisdiction of these courts and waive any objection to venue or forum non conveniens.

No Class Actions

You agree that any dispute shall be resolved on an individual basis. You waive any right to pursue claims on a class-action or collective basis, or to consolidate claims with other customers. This provision is a material term of these Terms.

Attorneys’ Fees

In any dispute arising from or related to these Terms, the prevailing party shall be entitled to recover reasonable attorneys’ fees, costs, and expenses from the non-prevailing party.

Statute of Limitations

Any claim against Pool Armor Pros must be filed within the time period permitted by Florida law. To the extent permitted by Florida law, the parties agree that any such claim should be brought promptly and within one (1) year of the cause of action arising.

21. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy and any signed Service Agreement applicable to your specific service relationship, constitute the entire agreement between you and Pool Armor Pros regarding your use of our Site and services.

Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the extent necessary to make it enforceable while preserving its intent.

No Waiver

Pool Armor Pros’ failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.

Assignment

You may not assign these Terms or transfer your rights or obligations without our written consent. We may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of our business.

Changes to Terms

We may update these Terms from time to time. When we make material changes:

• We’ll update the “Last Updated” date at the top
• For significant changes, we’ll post a notice on the Site or email active customers
• Your continued use of our Site or services after changes become effective constitutes acceptance

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

Language

These Terms are drafted in English. Translations (if provided) are for convenience only; the English version controls.

22. Contact Us

Questions about these Terms? Contact us: