Terms of Service

1. Acceptance and Contract Documents

These Terms of Service (“Terms”) are an agreement between Pool Armor Pros LLC (“Pool Armor Pros,” “we,” “us,” or “our”) and the person or entity using our website or requesting, accepting, purchasing, or receiving services (“Customer,” “you,” or “your”).

You accept these Terms when you:

• use poolarmorpros.com;
• submit a quote, contact, referral, or service request;
• approve a written or electronic quote;
• authorize recurring service;
• pay a deposit or invoice; or
• permit us to begin work.

Website descriptions and starting prices are general information and do not create an obligation to perform a service at a particular price or under a particular scope.

2. Residential Services

Pool Armor Pros provides residential services that may include:

Pool and spa care

• weekly pool cleaning and chemistry service;
• spa, hot-tub, and swim-spa maintenance;
• green pool and algae recovery;
• storm and hurricane pool clean-outs; and
• visible equipment-area inspection and limited routine service tasks included in the selected plan.

Exterior cleaning and surface care

• pressure washing and soft washing;
• house, driveway, pool-cage, fence, paver, and related exterior cleaning;
• paver cleaning, joint-sand work, and paver sealing;
• qualifying bare-concrete sealing;
• roof cleaning performed as part of an approved cleaning or sealing scope;
• qualifying roof sealing; and
• polyaspartic decorative flake floor systems for approved concrete substrates.

We do not provide major pool-equipment repair, structural pool repair, electrical work, major plumbing reconstruction, roofing repair, roof replacement, structural concrete repair, or other work outside the written scope. We may decline or stop work when conditions are unsafe, inaccessible, unsuitable, outside our expertise, or inconsistent with product requirements.

3. Quotes, Pricing, and Scope

Quote requests

A quote request is an invitation for us to evaluate a potential job. It does not require either party to proceed. Quotes may be based on photographs, customer-provided measurements, public property information, remote review, or an on-site assessment.

Starting prices

Website prices are starting prices unless expressly identified otherwise. Current product and service pages are the website source for published rates. Final price depends on the property, measurements, route, access, service tier, enclosure, existing condition, material, preparation, required products, specialty work, and written scope.

Quote validity

A quote is valid for the period stated on the quote. When no period is stated, we may revise an unaccepted quote if scheduling, material costs, measurements, site conditions, or scope change before acceptance.

Scope limitations

Only work expressly listed in the accepted quote or service plan is included. Unless stated otherwise, the following are excluded:

• repairs, replacement, reconstruction, painting, resurfacing, or structural correction;
• hidden or inaccessible conditions;
• specialty stain removal or extra preparation not included in the quote;
• moving heavy property, storage contents, vehicles, or permanently installed items;
• permits, engineering, trade work, or third-party services;
• additional visits, materials, or labor caused by changed conditions; and
• work requested after the quote is accepted.

Changes and additional work

Material scope changes require approval. Approval may be provided through an updated QuoteIQ estimate, change order, email, text message, PoolBrain communication for recurring pool-service accounts, secure QuoteIQ link, or other written authorization. Emergency action reasonably necessary to prevent immediate injury or property damage may be taken when authorized or when circumstances make prior approval impracticable, but we are not required to perform emergency work.

4. Billing and Payment

Pricing, billing frequency, deposit requirements, due dates, accepted payment methods, and applicable fees are stated in the quote, invoice, recurring-service authorization, or service agreement.

Payment authorization

By providing a payment method or authorizing automatic payment, you authorize the applicable processor to charge approved deposits, recurring invoices, completed work, or other amounts described in the governing service document. Payment credentials are processed by third-party providers under their own terms.

Recurring billing

Recurring pool-service customers, including qualifying spas connected to the same account, may be billed through PoolBrain or an applicable payment processor on the schedule stated in their service authorization. Monthly pricing covers the selected recurring service plan rather than a guaranteed number of calendar-week visits in every month. Holiday routing, weather, access, and calendar structure may affect individual visit dates.

Past-due accounts

We may pause scheduling, withhold additional non-emergency work, disable account privileges, or terminate recurring service when an account is past due. Late fees, returned-payment fees, collection costs, or interest apply only when disclosed in the governing quote, agreement, invoice, or payment authorization and permitted by law.

Payment disputes

Contact us promptly before initiating a payment dispute so we can review the invoice, service records, photographs, and requested resolution. Nothing in these Terms waives rights that cannot lawfully be waived.

5. Deposits, Cancellation, and Rescheduling

Deposits

A deposit is required only when stated in the quote or service agreement. Deposits may be used to reserve labor, purchase products, order custom materials, schedule equipment, or secure a project date.

Customer cancellation

Cancellation and refund eligibility are governed by the accepted quote or service agreement. Amounts already spent on nonreturnable products, custom materials, merchant fees when legally chargeable, mobilization, completed work, or reserved resources may be deducted from a refund when disclosed and permitted.

Rescheduling

Give as much notice as possible when requesting a new date. Rescheduling may be subject to route capacity, weather, product requirements, cure windows, crew availability, and other committed work. A rescheduling or trip charge applies only when disclosed in the governing service document or approved before the charge is incurred.

Weather delays

Weather-sensitive work may be postponed when rain, wind, temperature, humidity, surface moisture, lightning, storm conditions, or manufacturer requirements make performance unsafe or unsuitable. A weather postponement is a schedule change, not a failure to perform.

6. Recurring Pool Service and Qualifying Spa Service

Selected plan controls

The selected pool or spa plan determines included tasks and frequencies. A task is not included merely because it is offered in another plan or shown elsewhere on the website.

Dynamic water conditions

Pool and spa chemistry changes between visits due to rain, heat, evaporation, bather load, pets, sunscreen, landscaping, water source, unauthorized chemical additions, equipment operation, and other conditions. Weekly service cannot guarantee that water remains at a particular reading every hour between visits.

Customer responsibilities

• maintain safe and reliable access;
• operate circulation equipment for recommended schedules;
• maintain adequate water level unless otherwise arranged;
• report leaks, equipment failure, unusual water loss, or unsafe conditions;
• avoid adding chemicals without coordinating with us when possible;
• secure pets and children away from the service area; and
• complete major repairs through an appropriately qualified provider.

Skipped or obstructed visits

A visit may be limited, rescheduled, or treated as completed when access is blocked, pets are unsecured, construction prevents service, the property is unsafe, equipment is unavailable, or another condition outside our control prevents normal work. Account-specific policies are stated in the recurring-service agreement.

Ending recurring service

Either party may end month-to-month recurring service according to the notice requirements in the service authorization. Amounts for completed work, supplied chemicals, approved extras, and outstanding invoices remain due.

7. Scheduling, Access, and Utilities

Arrival times

Service dates and arrival windows are estimates unless a specific appointment is expressly guaranteed in writing. Routes may change because of weather, traffic, staffing, emergencies, prior-job conditions, supply issues, or seasonal demand.

Property access

You are responsible for providing safe and timely access, including:

• working gate codes, keys, or unlocked access points;
• permission to enter the approved work area;
• secured pets and children;
• clear driveways, decks, garages, and work zones;
• removal or protection of fragile and valuable items;
• disclosure of alarms, cameras, irrigation schedules, hazards, and restricted areas; and
• community or gate authorization when applicable to the residence.

Water and electricity

Unless the quote states otherwise, you authorize reasonable use of available property water and electricity needed to perform the service. You are responsible for ensuring that spigots, outlets, GFCI protection, plumbing, electrical service, wells, pumps, and utilities are functional and suitable for normal use.

Notify us before scheduling if the property uses a private well, limited electrical service, fragile plumbing, a cistern, restricted water use, or another condition that may affect work.

8. Property Conditions and Customer Duties

You must disclose known conditions that could affect safety, methods, or results, including:

• leaks, damaged roofs, loose tiles, brittle shingles, failed flashing, or known moisture intrusion;
• failing paint, loose stucco, damaged screens, deteriorated caulk, rotten wood, or fragile fixtures;
• previous sealers, coatings, stripping attempts, acid use, or chemical contamination;
• cracks, spalling, settlement, drainage problems, moisture vapor, or concrete movement;
• unsafe electrical, gas, plumbing, equipment, or structural conditions;
• underground or concealed utilities and irrigation components; and
• sensitive plants, specialty finishes, valuable property, or unusual materials.

We may photograph or document pre-existing conditions, access, progress, completed work, product labels, readings, and visible concerns for operational, quality, billing, warranty, safety, and dispute-resolution purposes.

9. Pool, Spa, Algae, and Storm Services

Equipment limitations

Visible inspection or basic troubleshooting is not a comprehensive mechanical, electrical, plumbing, structural, or code inspection. Equipment may fail without visible warning. Major repairs and specialist diagnostics are outside our standard service scope.

Pool and spa surfaces

Chemistry service and cleaning do not reverse aged plaster, etching, mottling, scaling, delamination, fading, metal staining, organic staining, fiberglass deterioration, liner damage, aggregate exposure, or other permanent surface conditions.

Green pool recovery

Recovery times are estimates. Results depend on algae severity, debris, circulation, filtration, water source, equipment condition, surface porosity, weather, and customer access. Included visits and chemicals are defined by the purchased recovery tier. Additional visits, equipment work, water replacement, specialty treatment, or stain treatment may require a separate quote.

Mustard and black algae

Certain algae conditions can be persistent, embedded, or recurring. Treatment may require repeated brushing, elevated sanitizer, equipment cleaning, household-item decontamination, follow-up visits, or surface work. No service guarantees permanent eradication when contributing conditions remain.

Storm clean-outs

Storm response depends on safe road and property access, utilities, staffing, route priority, debris conditions, equipment operation, water availability, and regional demand. Storm service cannot guarantee immediate response or restoration by a fixed date.

10. Pressure and Soft Washing

The selected method, pressure, chemistry, dwell time, and agitation depend on the surface and visible condition. Complete stain removal is not guaranteed.

• Loose, oxidized, chalking, blistering, peeling, or poorly bonded paint may change or detach during cleaning.
• Cleaning may reveal cracks, failed caulk, loose stucco, deteriorated wood, damaged screens, corrosion, or weathering.
• Rust, oil, fertilizer, tannin, mineral, irrigation, oxidation, and deeply absorbed stains may remain or require specialty treatment.
• Aged screens, splines, fixtures, seals, lighting, outlets, cameras, decor, and attachments may be fragile.
• Reasonable landscape-protection procedures reduce risk but cannot eliminate all effects on unusually sensitive, unhealthy, newly installed, or undisclosed plants.
• Water intrusion can occur through pre-existing failed seals, openings, roof defects, windows, doors, vents, or building-envelope deficiencies.

Soft-wash chemistry can produce temporary odor, runoff, spotting, or color change on susceptible materials. We may decline a method or modify the scope when a surface is unsuitable.

11. Paver and Concrete Services

Paver preparation and sealing

Finish, color enhancement, gloss, texture, and absorption vary with paver type, age, porosity, previous products, repairs, batches, moisture, and application conditions. A sample or prior project photo illustrates possible appearance but does not guarantee an identical result.

• Sealing does not repair settlement, lippage, cracking, spalling, base failure, edge-restraint failure, drainage defects, or loose pavers.
• Existing and replacement pavers may remain visibly different after sealing.
• Efflorescence, trapped moisture, prior coatings, contamination, or hidden sealer can affect appearance and adhesion.
• Previously sealed surfaces may require testing, stripping, additional preparation, or a revised scope.
• Sealed surfaces may be slippery when wet. Texture or slip-resistant additive can reduce risk but does not create a slip-proof surface.
• Furniture, planters, vehicle tires, irrigation, rain, and foot traffic must remain off the surface for the stated cure period.

Joint sand

Joint-sand top-off or replacement is not a structural repair and does not permanently prevent weeds, insects, erosion, settlement, or washout. Joint depth, paver spacing, drainage, traffic, edge conditions, and weather affect performance.

Bare concrete sealing

A penetrating sealer does not fill cracks, correct drainage, hide stains, restore damaged concrete, or create a decorative coating. Appearance may change slightly because of substrate variation, cleaning, moisture, or application, even when the product is intended to retain a natural finish.

12. Roof Cleaning and Sealing

• Roof work is limited to roofs we determine can be serviced with reasonable safety and within product requirements.
• Aged, brittle, cracked, loose, curled, delaminated, or weather-damaged materials may deteriorate or become more visible during cleaning or application.
• Granule loss, fading, staining, oxidation, prior repairs, and color variation may remain after service.
• Cleaning or sealing does not certify the roof, extend a manufacturer warranty, or guarantee remaining roof life.
• Sealant compatibility and application depend on roof material, condition, moisture, pitch, weather, prior products, and manufacturer instructions.
• We may require roof repair, contractor evaluation, product testing, or revised preparation before proceeding.

Product names, coverage rates, preparation, application method, and included cleaning are controlled by the accepted roof-sealing quote and current service page—not by older marketing copy or prior estimates.

13. Polyaspartic Floor Coatings

Polyaspartic flake-floor systems permanently change the appearance and characteristics of concrete. Removal, repair, or replacement generally requires mechanical preparation.

• The concrete must be sufficiently sound and suitable for diamond grinding, vapor-control products, epoxy base coat, decorative flake, and the selected polyaspartic topcoat.
• Moisture vapor, hydrostatic pressure, contamination, prior coatings, sealers, oil, chemicals, weak concrete, or missing vapor control can cause adhesion failure.
• Grinding creates noise, vibration, dust, and edge limitations. Dust-control equipment reduces but does not eliminate dust.
• Crack repair reduces visible defects but cannot prevent future movement or cracks from reappearing.
• Flake distribution, color, texture, sheen, and repair blending naturally vary.
• Wet coated surfaces can be slippery. Added texture reduces risk but does not make a surface slip-proof.
• Hot tires, chemicals, dragging, impact, abrasion, UV exposure, standing water, and normal use can cause wear, staining, gloss change, scratching, or damage.
• Cure and return-to-service times depend on the installed system, temperature, humidity, substrate, and product data. The written cure instructions control.

Garages, covered lanais, driveways, pool decks, and other locations have different performance requirements. Only locations expressly approved in the accepted quote are included.

Any published lifespan range is an estimate based on typical conditions and maintenance, not a warranty or guarantee of a fixed service life. Exposure, substrate movement, moisture, traffic, chemicals, installation conditions, maintenance, and misuse can shorten performance.

14. Results, Photos, and Estimates

We perform services using methods selected for the approved scope and observed conditions. Unless expressly guaranteed in writing, we do not promise:

• a “brand-new,” flawless, uniform, or manufacturer-sample appearance;
• complete removal of every stain, discoloration, odor, organism, coating, or contaminant;
• that aged surfaces will match repaired or replacement materials;
• a fixed service life, maintenance interval, cure time, recovery date, or future condition; or
• results identical to photographs, samples, digital renderings, or another property.

Before-and-after photos document individual projects and are illustrative. Results vary based on material, age, maintenance, water, weather, sun, salt, use, installation, and existing damage.

Measurements, coverage, quantities, and timelines are estimates unless the written quote says they are fixed. Product coverage varies with porosity, profile, waste, application, condition, and manufacturer requirements.

15. Workmanship and Product Warranties

Written warranty controls

No blanket workmanship warranty is created by these website Terms. A workmanship warranty applies only when expressly included in the accepted quote, invoice, service agreement, or separate warranty document. That document states the duration, remedy, exclusions, maintenance requirements, and claim procedure.

Manufacturer warranties

Products may include manufacturer warranties governed exclusively by the manufacturer’s current written terms. Pool Armor Pros is not the manufacturer and cannot expand or guarantee manufacturer coverage. Labor, removal, shipping, testing, replacement, reinstallation, or consequential costs are covered only when the applicable written warranty says so.

Common exclusions

Unless a written warranty expressly states otherwise, coverage excludes:

• pre-existing damage or unsuitable substrate;
• structural movement, settlement, cracks, moisture vapor, drainage, leaks, or building-envelope failure;
• equipment failure, water loss, improper operation, or unauthorized chemical additions;
• weather, storms, flooding, lightning, salt exposure, irrigation, or acts of nature;
• normal wear, fading, gloss change, traffic, hot tires, abrasion, impact, chemicals, stains, or misuse;
• failure to follow cure, maintenance, access, water-level, or operating instructions;
• third-party work, alteration, repair, cleaning, coating, or contamination; and
• results expressly identified as uncertain, cosmetic, or not guaranteed.

16. Service Concerns and Claims

Notify us promptly after discovering a concern. Delayed notice can prevent inspection, documentation, mitigation, or re-performance.

A written notice should include:

• customer name and service address;
• service date and invoice or quote number when available;
• a clear description of the concern;
• supporting photographs or video; and
• the requested resolution.

Send service concerns to [email protected] or by text to (941) 257-3033.

Give us a reasonable opportunity to inspect and propose a resolution before another provider alters the work. Unauthorized alteration may limit our ability to evaluate responsibility or provide warranty service.

Potential resolutions may include explanation, documentation, touch-up, re-performance, warranty submission, credit, refund, or another mutually agreed remedy. The appropriate resolution depends on the governing documents and facts.

17. Responsibility and Liability

Each party is responsible for loss or damage to the extent caused by that party’s acts, omissions, breach, negligence, or legal responsibility.

To the fullest extent permitted by law, Pool Armor Pros is not responsible for indirect, incidental, special, exemplary, or consequential losses that were not reasonably foreseeable from the approved service, including lost use, lost rental income, lost business, or substitute service costs.

Any monetary limitation included in a signed service agreement or accepted quote applies only to the extent enforceable under applicable law. Nothing in these Terms excludes responsibility that cannot lawfully be excluded or limited.

You are responsible for obtaining appropriate property, liability, flood, wind, roof, equipment, and other insurance. Our service is not insurance and does not transfer ordinary ownership risks to Pool Armor Pros.

18. Weather and Events Beyond Control

We are not responsible for delay or inability to perform caused by events reasonably beyond our control, including hurricanes, tropical storms, flooding, lightning, severe weather, unsafe heat, road closures, evacuation orders, utility outages, fuel shortages, supply disruptions, product shortages, government action, labor shortages, equipment failure, illness, emergency demand, or inaccessible properties.

We may adjust routes, sequence work, substitute a reasonably comparable approved product, reschedule, suspend work, or cancel an unperformed portion when necessary. Material product substitutions require customer approval when they would materially change appearance, performance, or price.

19. Electronic Records and Communications

Electronic transactions

You agree that quotes, QuoteIQ estimates, approvals, signatures, invoices, payment links, receipts, PoolBrain service reports, photographs, notices, and records may be created, delivered, accepted, and stored electronically when the parties choose to transact electronically.

PoolBrain and QuoteIQ

PoolBrain is used primarily for recurring pool-service accounts, including applicable scheduling, visit records, service reports, invoices, payment status, and customer-portal access. A qualifying spa connected to the same recurring pool-service account may also appear in PoolBrain.

QuoteIQ is used for secondary and project-based services, including estimates, approvals, scheduling information, invoices, and applicable payment links. Customers generally use the secure QuoteIQ links sent by email and are not required to maintain a separate QuoteIQ portal login.

Contact information

Keep your email address, phone number, billing information, service address, access instructions, and authorized contacts current. A notice sent to the latest information you provided may be treated as delivered, subject to applicable law and the governing service document.

Text messages

Service-related texts may concern a requested quote, appointment, access, service completion, weather, route changes, invoice, payment, account, or safety issue. Marketing texts are governed by the consent and opt-out disclosures presented when consent is requested and by our Privacy Policy. Marketing consent is not a condition of purchase. Reply STOP to opt out of marketing texts and HELP for help.

20. Website Use and Intellectual Property

Website text, design, graphics, branding, photographs, code, service descriptions, and other original content are owned by Pool Armor Pros or used with permission and are protected by applicable intellectual-property law.

You may use the website for personal, lawful evaluation of our services. You may not:

• copy or republish substantial website content for commercial use;
• misrepresent our services, pricing, credentials, reviews, or affiliation;
• interfere with website operation or security;
• submit false, fraudulent, abusive, or unlawful requests;
• scrape or harvest personal information; or
• use website content to impersonate Pool Armor Pros.

Links to third-party sites are provided for convenience. Third-party content, security, terms, and privacy practices are controlled by those third parties.

21. Suspension and Termination

We may decline, suspend, or terminate service for nonpayment, unsafe conditions, abuse, harassment, threats, repeated access failure, unauthorized interference, unsuitable property conditions, scope disputes, misrepresentation, illegal activity, or another material breach.

You may terminate service according to the governing quote, recurring-service authorization, or service agreement. Termination does not cancel payment obligations for completed work, ordered materials, approved charges, or other accrued obligations.

22. Governing Law and Disputes

These Terms are governed by Florida law, without regard to conflict-of-law principles, except where federal law or another mandatory law applies.

Before filing a lawsuit, the parties should first exchange a written description of the dispute and make a good-faith effort to resolve it. Either party may propose informal negotiation or voluntary mediation.

Unless a signed agreement lawfully provides otherwise, a court proceeding must be brought in a court with proper jurisdiction and venue under applicable law. Nothing in these Terms prevents either party from using small-claims court when eligible or seeking urgent relief when necessary.

23. General Terms

Entire agreement

These Terms and the applicable quote, service agreement, invoice, payment authorization, change order, warranty, and incorporated policies form the agreement concerning the service.

Severability

If a provision is found invalid or unenforceable, it will be enforced to the maximum lawful extent or removed, and the remaining provisions will continue.

No waiver

Failure to enforce a provision on one occasion does not waive the right to enforce it later.

Assignment

You may not transfer a service agreement without our written consent. We may assign business agreements in connection with a sale, reorganization, financing, or transfer of the business, subject to applicable law.

Headings

Headings are for convenience and do not change the meaning of these Terms.

Updates

We may update these website Terms prospectively. The “Last updated” date identifies the current version. Changes to an already accepted project apply only when permitted by the governing agreement and applicable law.

24. Contact Us