Privacy Policy

1. Who We Are

Pool Armor Pros LLC (“Pool Armor Pros,” “we,” “us,” or “our”) is a Florida residential service business providing weekly pool cleaning, spa maintenance, green pool recovery, storm pool clean-outs, pressure washing, paver sealing, roof sealing, polyaspartic flooring, and related residential services.

This Privacy Policy applies when you visit poolarmorpros.com, request a quote, submit a referral, become a customer, use our customer portal, communicate with us, or otherwise interact with Pool Armor Pros.

2. Information We Collect

Information you provide

Depending on how you interact with us, you may provide:

• Contact information: name, phone number, email address, service address, billing address, and mailing address.
• Quote and service information: requested service, pool or spa details, equipment information, property condition, measurements, access instructions, gate codes, scheduling preferences, and service notes.
• Property media: photos or videos of pools, spas, roofs, pavers, concrete, garages, equipment, drainage areas, and other project conditions.
• Referral information: information submitted through our referral form.
• Communications: emails, text messages, telephone-call details, form submissions, reviews, and customer-support requests.
• Payment and billing information: invoice details, transaction status, and payment information processed by third-party payment providers. We do not intentionally store complete payment-card or bank-account credentials on our website.
• Communication preferences: marketing consent, opt-out requests, and notification preferences.

Information collected automatically

When you use our website, our hosting, security, analytics, and cookie-management providers may automatically collect information such as:

• IP address and approximate location derived from the IP address;
• browser, device, operating-system, and screen information;
• pages viewed, referring pages, links selected, and visit timestamps;
• form, security, spam-prevention, and error-log information; and
• cookie identifiers and consent preferences.

Information from other sources

We may receive information from:

• customers who submit referrals;
• Google, Facebook, review platforms, and other websites through which you contact us;
• payment, estimating, invoicing, scheduling, customer-management, and portal providers;
• public property records used to evaluate service locations, measurements, or project conditions; and
• authorized family members, caretakers, property managers, or other representatives.

3. How We Use Information

We may use personal information to:

• respond to quote requests and service inquiries;
• evaluate property conditions and prepare written scopes or estimates;
• schedule, perform, document, and manage residential services;
• create recurring pool-service accounts, provide PoolBrain portal access, and send QuoteIQ project links;
• send appointment, access, service, invoice, payment, and account communications;
• process payments and maintain business and tax records;
• administer referrals, promotions, and customer-support requests;
• send marketing communications where permitted and, when required, with consent;
• maintain, secure, troubleshoot, and improve our website and business systems;
• detect fraud, spam, misuse, and security incidents;
• establish, exercise, or defend legal claims; and
• comply with applicable legal and regulatory obligations.

4. SMS and Telephone Communications

Service-related communications

We may call or text regarding a quote you requested, appointments, arrival or access issues, completed service, invoices, payments, account activity, weather or route changes, safety concerns, and other communications related to an existing request or customer relationship.

Marketing communications

We send marketing text messages only when permitted by applicable law and when the required consent has been obtained. Message frequency varies. Message and data rates may apply.

Opting out

Reply STOP to a marketing text to opt out. Reply HELP for help, or contact us at (941) 257-3033 or [email protected]. We may send a final confirmation that your opt-out was processed.

Opting out of marketing messages does not automatically stop necessary non-marketing communications about an active quote, appointment, service, invoice, payment, or account. Tell us directly if you need communication accommodations.

5. Email Communications

We may send transactional or relationship emails about quotes, QuoteIQ estimates and approval links, appointments, scheduling information, service reports, invoices, payment links, receipts, PoolBrain account access, customer support, policy changes, and ongoing services.

Marketing emails will include an unsubscribe method when required. You may also request removal from marketing email by contacting us. Unsubscribing from marketing does not prevent necessary transactional or service-related email.

6. Pool-Service Portal, QuoteIQ, and Service Records

PoolBrain for recurring pool-service clients

PoolBrain is used primarily for recurring pool-service customer accounts. Depending on the account configuration and records entered, PoolBrain may contain customer contact information, service addresses, visit history, pool or qualifying spa chemistry readings, chemicals added, service photos, technician notes, invoices, payment status, and other pool-service account information.

Access to the PoolBrain customer portal is intended for recurring pool-service clients. A qualifying spa connected to the same pool-service account may also appear in that account. PoolBrain operates under its own terms and privacy practices, and available record fields depend on account configuration.

Pool-service clients may access the portal at poolarmorpros.poolbrain.com.

QuoteIQ for secondary services

QuoteIQ is used for estimates, approvals, scheduling information, invoices, and applicable payment links for secondary services such as pressure washing, paver sealing, roof sealing, polyaspartic flooring, and other qualifying project-based services.

Customers who request or proceed with a secondary service may receive secure QuoteIQ links and related project communications by email. A separate QuoteIQ customer-portal login is not generally required; customers use the secure links sent for the applicable estimate, approval, invoice, or payment action.

Service and project records

Records maintained in PoolBrain, QuoteIQ, payment systems, email, or related business systems may include contact details, property information, measurements, photographs, estimates, approvals, scheduling notes, service documentation, invoices, transaction status, and communications connected to the requested work.

7. Cookies and Analytics

Our website may use cookies, pixels, local storage, scripts, and similar technologies for essential website operation, security, preferences, analytics, and marketing measurement.

• Essential technologies support site operation, forms, security, and consent records.
• Analytics technologies help us understand website traffic and performance.
• Marketing technologies may measure campaigns or advertising where enabled.
• Functional technologies remember choices and improve site features.

Available cookie controls are presented through the consent tool installed on the website and through your browser settings. Blocking some technologies may affect website functionality.

8. How We Share Information

We do not sell personal information.

We may disclose information:

• to vendors that provide hosting, forms, security, analytics, communications, customer management, estimating, scheduling, payment processing, invoicing, portal, review-display, and related business services;
• to employees, technicians, and contractors who need the information to perform authorized work;
• to a family member, property manager, caretaker, or representative at your direction or with your authorization;
• to comply with law, legal process, insurance requirements, or lawful government requests;
• to protect customers, the public, Pool Armor Pros, or another person from fraud, abuse, safety risks, or unlawful activity;
• in connection with a merger, financing, reorganization, sale, or transfer of some or all business assets; or
• with your consent or at your direction.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us, except as permitted by their agreements and applicable law.

9. Service Providers

The providers used by Pool Armor Pros may change as our systems change. Categories may include:

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing service, maintaining customer and financial records, resolving disputes, enforcing agreements, preventing fraud, and satisfying legal obligations.

Retention periods vary by record type and may depend on the length of the customer relationship, warranty or dispute periods, tax and accounting requirements, payment-provider rules, backup schedules, and applicable statutes of limitation.

When information is no longer reasonably needed, we may delete, deidentify, or securely archive it, subject to technical limitations and lawful retention requirements. Third-party providers may apply their own retention schedules.

11. Information Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and our business. These may include access controls, passwords, encrypted connections, software updates, backups, vendor security controls, and limits on who may access customer records.

12. Your Privacy Choices and Rights

Subject to applicable law and reasonable identity verification, you may request that we:

• confirm whether we maintain personal information about you;
• provide access to or a copy of certain personal information;
• correct inaccurate personal information;
• delete certain personal information;
• explain the categories of information collected and disclosed;
• honor applicable marketing, email, SMS, or cookie opt-out choices; or
• provide another right available under applicable law.

Some requests may be limited or denied when information must be retained to complete service, maintain transaction or tax records, protect legal rights, prevent fraud, comply with law, or preserve another person’s rights.

Submitting a request

• Email [email protected] with “Privacy Request” in the subject line;
• call or text (941) 257-3033; or
• mail Pool Armor Pros LLC, 1441 SW 4th St, Unit 654, Cape Coral, FL 33991.

We may request information reasonably necessary to verify your identity and authority to make the request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct verification from the customer.

13. State-Specific Disclosures

Florida residents

Florida law includes requirements concerning protection of certain personal information and notice following qualifying security breaches. We will provide legally required notices when applicable.

Marketing telephone and text-message practices are subject to applicable federal and Florida requirements. Consent, exemptions, time restrictions, frequency restrictions, identification, opt-out, and recordkeeping obligations depend on the type of communication and the surrounding facts.

California residents and residents of other states

Some state privacy laws apply only to businesses meeting specified revenue, data-volume, or business-model thresholds. To the extent a law applies to Pool Armor Pros or requires a specific disclosure or consumer right, we will honor that requirement.

Pool Armor Pros does not sell personal information and does not knowingly use customer information for cross-context behavioral advertising.

14. Children’s Privacy

Our website and services are intended for adults seeking residential property services. We do not knowingly collect personal information online from children under 13. Contact us if you believe a child has submitted personal information so we can review and address the situation.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, vendors, systems, or legal obligations. The “Last updated” date will identify the latest version. Material changes may also be communicated through the website, email, account communication, or another reasonable method.

16. Contact Us

Send privacy questions, requests, or concerns to: