Privacy Policy

1) Who We Are

Pool Armor Pros provides residential and commercial pool service, pressure washing, soft washing, paver cleaning and sealing, and trash can sanitation services throughout Southwest Florida (“Services”). This Privacy Policy applies to our website, online forms, text communications, emails, and any other means by which we collect information from you.

2) Information We Collect

• Contact Information: Name, phone number, email address, property address, billing address.
• Service Details: Pool size, equipment type, photos of your pool or exterior surfaces, service history, and preferences.
• Payment & Billing: Limited billing details necessary to process payments. Card and bank information may be processed and stored by secure third-party payment processors; we do not store full card numbers on our website.
• Communications: Text messages, emails, call notes, and service requests.
• Website Usage: IP address, device type, pages visited, and basic analytics data (via cookies or similar technologies).

3) How We Use Your Information

• To schedule, perform, and manage pool, pressure washing, paver, and sanitation services.
• To send quotes, invoices, service confirmations, and reminders.
• To process payments and maintain billing records.
• To respond to questions, service requests, or warranty concerns.
• To send you promotions, updates, or referral offers (you may opt out at any time).
• To improve our website, services, and customer experience using aggregate data and analytics.
• To comply with applicable laws, regulations, and legal processes.

4) Text Messages, Calls & Email Communications

By providing your contact information, you consent to receive calls, texts, and emails regarding scheduling, service updates, billing, and promotions. Message and data rates may apply. You may opt out of marketing texts by replying STOP, and you may opt out of marketing emails by using the unsubscribe link or contacting us directly. We may continue to send service-related or transactional messages as permitted by law.

5) Cookies & Analytics

Our website may use cookies, pixels, or similar technologies to understand how visitors use the site and to improve performance. This may include basic analytics tools (for example, Google Analytics) that collect non-identifying information such as pages viewed, time spent, browser type, and general location. Most browsers allow you to block or delete cookies; doing so may impact site functionality.

6) Sharing of Information

• Service Providers: We may share information with trusted third-party vendors who help us operate our business (e.g., payment processors, scheduling platforms, email/text providers). These vendors are expected to use information only to perform services on our behalf.
• Legal & Safety: We may disclose information if required by law, court order, or to respond to lawful requests from authorities, or if we believe it is necessary to protect our rights, customers, property, or safety.
• Business Transfers: If we sell or transfer part or all of our business, customer information may be included among the transferred assets.
• No Sale of Personal Information: We do not sell your personal information.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We strive to comply with applicable Florida laws, including the Florida Information Protection Act (FIPA) regarding data security and breach notification. In the event of a qualifying data breach, we will follow required notification procedures to the extent mandated by Florida law.

8) Data Retention

We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we may delete it or de-identify it in accordance with our data practices and applicable law.

9) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete it.

10) Third-Party Websites

Our website may contain links to third-party websites (for example, review platforms like Google, Yelp, Thumbtack, Facebook). We are not responsible for the content, privacy practices, or policies of those third-party sites. We encourage you to review their privacy policies.

11) Your Choices

• You may update your contact information by reaching out to us directly.
• You may opt out of promotional texts or emails as described above.
• You may request that we limit certain uses of your information where practical and permitted by law.

12) Florida Residents

Florida residents may have additional rights under state law relating to data security and breach notification. We strive to honor applicable Florida requirements and to work with customers in good faith to address privacy concerns.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date at the top reflects the current version. Your continued use of our website or services after changes are posted indicates your acceptance of the updated Policy.

14) Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Pool Armor Pros
Phone: (941) 257-3033
Email: [email protected]
Service Area: Southwest Florida